Training & Development

December 17th, 2024

How to Gather Positive Reviews for Your Restaurant or Cafe

Celebrations and holidays are a great time to boost your online reviews by tapping into the good mood and holiday spirit – and there are opportunities to ask…

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November 29th, 2024

Resolving Staff Conflict in Restaurants and Cafes: A Guide for Owners and Managers

Conflict happens in busy, high-pressure restaurants and cafes – we’ve all been there! When left unresolved, it harms morale and productivity. Resolving it properly can strengthen teams, improve…

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November 19th, 2024

How to Run a Fast Menu Training Program

Running an effective menu training program doesn’t have to be complicated, but it does need to be consistent. Managers or head chefs often take on the task, but…

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October 28th, 2024

How to Run Efficient Trial Shifts for Kitchen Staff

A skills test or short kitchen trial shift is a valuable tool in the recruitment process and lets you see how applicants handle the real pressures of a…

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October 16th, 2024

40 Ways to Increase Average Customer Spend

The formula for Average Customer Spend is easy: if your weekly sales are $20,000 and you serve 1000 customers, then ACS is Sales/Customers = $20 per person. It’s…

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October 4th, 2024

Allergy Training for Restaurant Staff

In today’s culinary landscape, the importance of allergy training and awareness in restaurants and cafes cannot be overstated. Proper education about this for front-of-house and back-of-house staff is…

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