Training & Development

October 28th, 2024

How to Run Efficient Trial Shifts for Kitchen Staff

A skills test or short kitchen trial shift is a valuable tool in the recruitment process and lets you see how applicants handle the real pressures of a…

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October 16th, 2024

40 Ways to Increase Average Customer Spend

The formula for Average Customer Spend is easy: if your weekly sales are $20,000 and you serve 1000 customers, then ACS is Sales/Customers = $20 per person. It’s…

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October 4th, 2024

Allergy Training for Restaurant Staff

In today’s culinary landscape, the importance of allergy training and awareness in restaurants and cafes cannot be overstated. Proper education about this for front-of-house and back-of-house staff is…

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August 28th, 2024

Preventing Sexual Harassment in the Hospitality Workplace

Use this kit of helpful resources to implement your Restaurant Anti-Harassment Policies. It should be more than just a page in the Staff Manual, but a living document…

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July 10th, 2024

Essential Service Know-How for Restaurant and Cafe Staff

In the fast-paced world of cafes and restaurants, it’s easy to overlook staff etiquette, personal presentation and service knowledge. From the initial greeting to the final ‘thank you’,…

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July 1st, 2024

Smoother Service, More Sales: Reducing Friction in Your Restaurant, Cafe or Bar

Customers want great food and drinks and an easy, hassle-free experience from the moment they step through your door to when they leave – an enjoyable time without…

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