People & Culture

November 20th, 2020

THE Key Tip for Giving Powerful Feedback

Over this series of blog posts, I’ve given you a lot of tips on how to give effective feedback. And they work, don’t get me wrong. I’ve tested…

Read More

November 18th, 2020

The Ugly Truth About Managing a Team

Why do you give feedback to your people? Usually, it’s because you want to call out a negative behaviour that’s impacting the team or your business.  With that…

Read More

November 16th, 2020

Fixing Your Staff Feedback

In my last blog post, I talked about “pull asides” and how you can use them to deliver feedback to your people. With this technique, you deliver feedback…

Read More

November 12th, 2020

Why Your Feedback Isn’t Working (And How to Fix It)

How often do you deliver feedback to your team? Many food business owners wait until it’s time for a performance review.  After all, that seems like the most…

Read More

November 10th, 2020

Don’t Make This Mistake With Your Staff

What do you do when you see a glowing review of your establishment? If you’re like most hospitality business owners, you feel that familiar glow of pride. You’re…

Read More

November 6th, 2020

Real-Life Lessons on Employee Engagement

If you’ve been in the hospitality business for any length of time, then you know how crucial your team is to your success. I want to share a…

Read More